Consulting Services

Cedent provides an agile and optimized business process enabling you to concentrate on executing your strategy.
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CEDENT BPO

DataProcessing
Legal Services
HR Services

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Staffing

Cedent provides staffing and recruitment solutions that can be customized to match your staffing needs.
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Cedent BPO

Cedent BPO offers a wide range of advanced business process outsourcing services to several organizations across the globe with better flexibility, higher operational effectiveness and at a lower operating cost. Supported by a 12 year experience and our team of BPO leaders we have the expertise to manage companies and aid them in their essential BPO Non voice and Call Center services.

We are managed by an experienced and cohesive leadership team. Our business leaders combine innovation, business analytics and industry expertise to constantly deliver customized, high quality cost saving services and solutions. Senior leaders have, on average, more than 10 years of extensive experience in BPO sector and have managed some of the biggest global brands including JP Morgan Chase, AT &T, Discover and also top Indian players including ICICI, HDFC, MNYL etc.

By outsourcing to Cedent, our clients can concentrate on their key business strategies, while we manage and operate the back office processes in an efficient manner. We at Cedent partner with you to help identify the process or set of processes that are good candidates for outsourcing. We have established an employee process selection methodology to discover outsourcing possibilities. You can outsource a single process or a set of processes – in a steady growth or in a “big bang” approach.

Some of the BPO services offered but are not limited to, are:

img Data Processing / Administrative: Record and Data Maintenance, Data Entry / Scanning, Database updating mining, Database Migration and Conversion, Document Verification, Product Registration, XML Conversion,Warranty Processing, Order taking and processing, Transaction processing, Data Capture Services,Virtual assistant team, Data Extraction Services, Data Digitization, Data Conversion, E-Cataloging, Forms Processing, Claims Processing, Rebate Processing and Correspondence Management
img Legal Services: litigation services, legal document review ,forms process,
img Finance and Accounting Services: Cash Management (Accounts Payable / Accounts Receivable), Financial Reporting and Account Reconciliation , General Ledger, Fixed Assets, Asset Tracking, Travel and Entertainment processing, Balance sheet reconciliation, Month end processing, Lease Administration, General Reconciliation, Financial Planning and Analysis, Billing, Budgeting, Loan Documentation and Processing and Claims Processing
img HR Services: Benefits Administration, Employee HR Help Desk, Payroll Administration and Processing, Claims Processing, Recruitment / Resume Data Management, Pre Employment Screening and Exit Process Management
img Transcription Services: Audio Transcription, Legal Transcription, Medical Transcription, Market Research Transcription, Business Transcription Services, Toll Free Dictation Transcription, Webcast / Podcast Transcription and Audio Editing
img Healthcare Services: Medical Billing, Medical Coding, Medical Claims Processing, Medical Accounts Receivable and Revenue Cycle Management and Indexing Medical Records
img Call Center Services: Inbound / Outbound, Customer Service, Telemarketing, Technical Helpdesk Services, Collections, Email Support, Chat Support, Rebate Processing, Loyalty Programs, Lead Generation, Surveys, Order Processing and Returns Tracking.

BPO Services for various industries like:

  • Communications, Media and Entertainment (CME)
  • Consumer products, Manufacturing & Retail.
  • Energy
  • Financial Services Industry (FSI)
  • Government
  • Healthcare & Pharmaceuticals
  • Transportation
  • IT & Telecommunications

In today's service-driven and technology-influenced business world, Cedent delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. Cedent approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, Cedent has successfully migrated and re-engineered several customer service processes in various domains.

Cedent’s state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At Cedent , Customer Service representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.